Frequently Asked Questions
- What are the benefits of membership?
- What is the cost of a membership subscription?
- How can I sign up for membership?
- What is the difference between dues and donations?
- Is my membership transferable?
- How do I add my clinic to your provider directory of vestibular disorder specialists?
- I'm having difficulty getting a definitive diagnosis. Could someone at VEDA provide an opinion about my condition?
- What is vestibular rehabilitation?
- Which patients need vestibular rehabilitation?
- Is a physician's referral needed to enter vestibular rehabilitation?
- Where do I find vestibular disorder specialists?
- How can I order publications?
- How do I determine which publication(s) to order?
- Can you mail materials to a friend/family member who does not have Internet access?
- Can I make duplicate copies of your publications to distribute?
- Can I reproduce your content on my Web site?
- Can I download information that I see on the Web site?
- What type of payment do you accept?
- Can I order in non-US currencies?
- There was a problem with my credit card bill; what should I do?
- Can I place an order and have you send me an invoice for payment?
- What is VEDA's policy on returns and refunds?
- Do you refund shipping charges?
- Do you offer special discounts to non-profit organizations?
- Will I receive a discount if I order several copies of the same publication?
FAQs about VEDA MEMBERSHIP
What are the benefits of membership?
- All members receive discounts on store purchases and a new member information packet. Membership also includes a subscription to VEDA's quarterly newsletter, On the Level, which provides information on topics such as diagnosis, treatment, research, support groups, and coping strategies.
- Basic members have the option of joining our Link List so that they can connect with other VEDA members who understand the challenges of seeking a diagnosis, finding effective treatment, and managing the personal impacts of a vestibular disorder.
- Professional members receive a collection of sample publications, bulk discounts on patient education materials, and an invitation to join VEDA's provider directory (accessed more than 75,000 times per month.)
What is the cost of a membership subscription?
Membership subscription rates depend on the type of membership (Basic or Professional), whether an individual lives within or outside of the United States, and whether a membership is paid for in one- or three-year increments. Please see VEDA's online store for subscription rate options.
How can I sign up for membership?
You may pay for a membership subscription in VEDA's online store. If you prefer, you may print out an order form and send your check or credit card charge information to VEDA by mail or fax.
What is the difference between dues and donations?
To comply with the laws governing nonprofit organizations, VEDA must distinguish between money it receives for dues, money it receives for goods, and money it receives as donations. If someone sends us a check not accompanied by a note explaining what the money is for, we assume it is a donation. Internal Revenue Service guidelines allow people who claim itemized deductions on their federal income tax returns to disregard items of insubstantial value received from nonprofit organizations in return for payment. You or your tax advisor will have to decide whether items and services received with your member subscription dues (such as VEDA's quarterly newsletter, On the Level) allow you to combine the dues and donations you pay to VEDA in a single tax year and call them donations.
Is my membership transferable?
Membership subscriptions are only transferable if a member's address changes and the customer submits notification of the new address to VEDA. Memberships are not transferable to a different customer, with one exception: if a professional member in VEDA's provider directory is replaced by another specialist at the same clinic, we will reassign the membership.
How do I add my clinic to your provider directory of vestibular disorder specialists?
If you are a professional who treats patients with vestibular disorders and would like to be in our provider directory, you may submit your information online or print out and return the provider directory form. Please note that if you are not yet a professional member of VEDA that those dues must accompany this form. You may become a professional member through our online store or mail an order form with your check or credit card information.
I'm having difficulty getting a definitive diagnosis. Could someone at VEDA provide an opinion about my condition?
We are not medical professionals, so we can't diagnose or offer treatment suggestions. However, we can provide you with contact information for vestibular disorder specialists. You can use our free provider directory if you are seeking a first or second opinion. We also have two short publications available in our online store on diagnostic testing that might help you and your doctor communicate about your concerns: [F-6] "Diagnostic Tests for Vestibular Problems" and [E-8] "Common Misconceptions about ENG (Electronystagmography)."
What is vestibular rehabilitation?
Managing dizziness with medication designed to suppress vestibular function is a problematic long-term strategy because of sedating side effects. Vestibular rehabilitation is an alternative form of treatment designed to remediate the vertigo and disequilibrium associated with vestibular abnormalities. It entails exercises designed to decrease dizziness and increase balance function and levels of general activity. After meeting with a physical or occupational therapist, patients are asked to exercise daily at home and to visit the treating therapist during an initial period of four to six weeks. For more information, see our online store for our short publication [F-7], "Vestibular Rehabilitation."
Which patients need vestibular rehabilitation?
Not all patients need vestibular rehabilitation, but patients who do not demonstrate a spontaneous resolution of symptoms within six months of their onset may significantly benefit from it. Patients with acute or abrupt loss of vestibular function or who have surgery for unresolved vestibular problems will benefit from a vestibular rehabilitation program designed to help effectively compensate for their inner ear disorders.
Is a physician's referral needed to enter vestibular rehabilitation?
Vestibular rehabilitation programs are designed to remediate vertigo and disequilibrium associated with vestibular abnormalities. It is critical that patients entering a therapy program have a confirmed diagnosis of vestibular pathology. Most referrals will come from otoneurologists, otolaryngologists, or neurologists.
Where do I find vestibular disorders specialists?
Your physician can recommend a specialist. We can also provide specialist contact information through our provider directory, including physicians, physical therapists, occupational therapists, audiologists, psychologists, and others.
How can I order publications?
Publications may be ordered through our online store or by mailing an order form with payment to VEDA.
How do I determine which publication(s) to order?
Our online store has a short description of the contents of each publication.
Can I order back issues of On the Level if I'm not a member?
Membership dues fully support production of On the Level, so nonmembers may only purchase back issues that are more than two years old.
Can you mail materials to a friend/family member who does not have Internet access?
Yes. To request that we mail a printed membership brochure and a list of publication titles to a specific address, contact us by e-mail, mail, toll-free voice mail, or fax. Please be sure to provide the recipient’s complete name, address, zip code, and country (if outside the US), as well as a phone number and e-mail to help us reach you if we have mailing difficulties.
Can I make duplicate copies of your publications to distribute?
VEDA's publications are protected under copyright and with the exception of short quotes may not be duplicated (see our permissions guide). Publication sales help fund our nonprofit organization's operations, enabling us to keep the price of our programs, services, and publications low. However, in keeping with our mission to provide information to those who need it, we offer deep bulk-quantity discounts on our short publications through our online store. Thank you for respecting our copyright.
Can I reproduce your content on my Web site?
VEDA's content is protected under copyright and with the exception of short quotes may not be duplicated without permission (see our permissions guide for more information). We welcome direct links to our site.
Can I download information that I see on the Web site?
We allow a person to make a single copy of the information contained in this Web site solely for personal, non-commercial use, as long as VEDA and its Web site are cited on the copy as the source and our copyright notice is included with the document.
What type of payment do you accept?
VEDA accepts credit cards and checks. Credit cards: We accept Visa, MasterCard, and American Express. These can be used in our online store or by mailing or faxing an order form. Checks: To pay by check, please mail an order form to us.
Can I order in non-US currencies?
VEDA accepts payment by check in US dollars (USD) and through verified credit card payments with international credit cards.
There was a problem with my credit card bill; what should I do?
For billing questions, please contact VEDA by e-mail or by phone at (800) 837-8428.
Can I place an order and have you send me an invoice for payment?
We require prepayment for all memberships and products except for publications purchased in bulk quantities by qualified hospitals or clinics. Contact VEDA at (800) 837-8428 for further information.
What is VEDA's policy on returns and refunds?
All sales of membership subscriptions and publications are final. If you receive the wrong item or it is damaged upon receipt, you must contact VEDA within 3 days of receipt by e-mail or by using our toll-free voice mail at (800) 837-8428. No return will be authorized after 3 days. Credit will be applied only after the product has been received, inspected, and compared with the original order. VEDA is not responsible for lost mail or refunding a purchase returned without identification.
Do you refund shipping charges?
We refund shipping charges if (1) we ship an incorrect item or (2) if we ship a broken or defective product. If we re-ship a product in these cases, we do not add another shipping charge.
Do you offer special discounts to non-profit organizations?
VEDA offers a 15% discount off books purchased by qualified non-profit organizations and educational institutions for boxed quantities of the same title. Please contact (800) 837-8428 for more information.
Will I receive a discount if I order several copies of the same publication?
Bulk discount pricing is available for bundles of 25 or more of a single title for short publications. Please see the bulk-discount price schedule in our online store or on our order form.
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